Crowned By Mona Policy

BOOKING POLICY

  • DO NOT CALL, UNLESS A CONSULTATION WAS BOOKED IN ADVANCE. 
  •  MASK ARE REQUIRED, Must be worn the entire appointment.
  • NO SAME DAY/WALK-IN APPOINTMENTS, you must book in advance
  •  NO extra guest or children unless being serviced..
  •  Do NOT arrive before the time of your appointment, Ex: If your appointment is @10am, do not arrive @9:40am. You will be waiting until 10am. It is ok to arrive during the grace period.
  •  NO smoke breaks DURING your appointment
  •  NO ADD ONS THE DAY OF YOUR APPOINTMENT, What you book for is what you will receive during your appointment time.
  •  ALL FINAL payments MUST be paid in CASH ONLY.. Zelle, Cash app, PayPal or Debit/ Credit Cards are NOT accepted for final payment.


READY  TO  BOOK?

  • There is a $25 Nonrefundable deposit to hold your appointment for the chosen date and time .. After you book your appointment you will receive a confirmation email with the address and additional information.The remaining balance of the style of your choice MUST be paid in CASH ONLY at your appointment..

BOOKING  FOR  TRAVEL?

  • There is a $100 travel fee. Please contact, Mona, prior to booking @ (770) 871-0621 (TEXT ONLY)


LATE FEE

  • Please understand that there is a 15 minute grace period set for the client and stylist, AFTER the first 15 minutes, you will be charged a $20 late fee to continue your appointment. 
  • If stylist is late after the first 15 minutes, the client will be gifted $20 off appointment for the inconvenience. 
  • AFTER the first 20 minutes, you will be considered a NO SHOW & your appointment will be CANCELED.

OR

  • You can have the option to reschedule ONCE in the SAME month of your booked appointment. IF CONTACT WAS MADE IN ADVANCE.
  •  If you still FAIL to arrive or cancel you will lose your deposit and have to pay another deposit to further book.


LOC EXTENSIONS

  • To book for loc extensions there is a 1/3 non refundable deposit due at the time or your appointment. ( TEXT ONLY 770-871-0621)
  • ALL loc extensions are HANDCRAFTED and takes 1-2 weeks to be made.
  • All Loc orders are made in the order which they are received. 
  • Shipping takes up to 3-4 weeks after order date.
  • For a seamless permanent loc installation, your hair must be AT LEAST 2-3 prior to the installation.
  • IF you want and more need more than 100 locs made and installed it will be an additional $200-$600 due at the time of the appointment. 


REFUNDS/EXCHANGES

  •  NO Returns or exchanges. ALL SALES ARE FINAL!
  • ALL DEPOSITS ARE NON REFUNDABLE


If you are experiencing any problems or having any questions, comments or concerns please contact  (770)-871-0621 (TEXT ONLY)

 Contact Mona via Email Crownedbymona@gmail.com 

Thank you for choosing @Crownedbymona for your hair care needs!