Policy & FAQs

RETURNS/ EXCHANGES 

- NO Returns or exchanges. ALL SALES ARE FINAL!

If you are experiencing any problems or having any questions, comments or concerns please contact Mona (770)-871-0621

SHIPPING 

Q: How long is processing, shipping, and handling?

A: All items are shipped via U.S. Postal Service and take 2-4 business days. Once items are shipped tracking numbers will be sent to the email address provided with your order. 

▬ If an order is placed on a national holiday or after 3 p.m. EST on Friday, Saturday, or Sunday, it will be shipped the following business day.

HAIR QUALITY 

Q: How long does the hair last?

A: Mona's Miracle Hair Collection hair can last up to 2+ years depending on how you maintenance it. 

Q: What color does the hair come in?

A: The hair is 100% unprocessed hair, meaning the hair only comes in natural black or medium natural brown. Although the hair can be colored any color of your choice. When the hair is colored it is no longer considered unprocessed.  

Q: How many bundles do I need? 

A: 10-12' 2 bundles.  14'-22' 3 bundles.  24'-30' 4 bundles 

HAIR MAINTENANCE 

Care instructions

1. Keep hair clean by washing weekly with lukewarm water. TRESemme products are recommended.

2. Co-washing is highly recommended to clean the hair and maintain its luster.

3. Gently massage moisturizing conditioner into hair shaft; distribute the conditioner evenly with a wide tooth comb from end to root.

4. Rinse throughly with lukewarm water. Air drying is preferred but you may gently pat-dry the hair with a towel to rid it of excess water.

5. When using heating tools on the hair it is best to use a heat protecter

6. Never go to bed with the hair wet.doing do can cause tangles and matting.

FOR MORE INFORMATION, please contact us at Crownedbymona@gmail.com